Customer service is the foundation that sustains any business operation. But exceptional or superior customer service is the magnet that keeps pulling consumers back to that business over and over again.

A look at several order fulfillment service providers shows that Foxtep has a comprehensive and flexible customer service process to help business clients succeed. The company has built that aspect of its business structure and is committed to improving it as changes and technology dictate.

At Foxtep, helping businesses surpass “their goals is in our DNA. Absolutely everything we do gravitates around the fact that our core aim is to help you succeed,” the company says on its website at “Our existence depends on satisfying our customers every time – if we couldn’t keep up with this, we wouldn’t be the success story we are today.”

Breadth of service

Let’s chart how Foxtep, which is owned by BRTP Solutions, LLC, fares in the area of customer service. In comparison with Rakuten Super Logistics, Easyship, Shipmonk, we chose Foxtep because of its quality and depth of customer care and service.

Here is how they stack up against each other:

Rakuten Super Logistics customer service:

  • United States-based service
  • In-house representatives based in the East and West Coast
  • In-house warehouse liaisons
  • Dedicated client success teams
  • Partnership managers who work with clients to help them become more efficient and save them money
  • Newsletter providing update on latest e-Commerce news and announcements

Easyship customer service:

  • Informing customers about shipment tracking pages and emails
  • Customizing packing slips for a personal touch
  • Website articles that provide instructions ranging from setting up an account to troubleshooting, creating your first shipment to uploading product details
  • Information on courier comparison, including rates and the different types of services
  • Guides on how to deal with tech issues

 Shipmonk customer service:

  • Assignment of a Happiness Engineer who will be there whenever you need them.
  • 99% order accuracy rate
  • Absorbing 100% of costs to pick and reship order when the company makes a mistake
  • Access to pricing and billing information so clients will know all their costs

Foxtep customer service:

  • Customer service team dedicated team to handle issues day and night, troubleshoot, and generate suitable solutions.
  • Dedicated account manager to each business client
  • A toll-free number to reach service representatives. Customers can also connect via email or by submitting a ticket requesting help.
  • An extensive knowledge base that answers most frequently asked questions.
  • A newsletter that keeps customers informed about the latest news and development
  • Flexible service plans, no long-term commitment.
  • Transparency in billing. No hidden fees.
  • Warehouse facilities throughout the country. Products are strategically placed within this network of warehouses to maximize both efficiency and savings.


Foxtep is our choice for any business owner who needs order fulfillment services backed by a great customer service department that meets your business needs. The service is comprehensive and inclusive and is flexible enough to accommodate each client. And the scope of free perks is just an added incentive to make this order fulfillment provider an exceptional business partner.